Top Storage Care
Who, What & Why?
Any organisation can use this storagecare system.
Storage is a fundamental part of your infrastructure and its effectiveness is integral to the performance of the rest of your infrastructure.
With this service you can:
- Minimise the number of support incidents you experience
- Achieve faster incident resolution
- Mitigate the impact of problems with your storage infrastructure and
- Lower your NetApp support cost.
What Does This Service Offer?
The service offers reactive and proactive support for storage hardware and software as well as technical and consultative advice.
There are four levels of cover:
• Bronze providing a basic level of support
• Silver providing a higher level of hardware support and an annual storage availability report
• Gold providing enhanced hardware support, bi-annual storage availability reports, onsite troubleshooting and priority case management
• Platinum providing our highest priority level of support, contains all the benefits of Gold plus monthly storage availability reports, proactive monitoring and management, technical advice and strategic consultancy.